FAQ

What are benefits of AMI?

• This new reading system will greatly benefit the customers and Carroll's Creek Water Authority. Customers will be able to easily access their water consumption helping them address questions about their usage, detect potential leaks early, reduce high water bills and reduce water usage. Also, the new AMI reading system will allow billing to remotely read the meters instead of by vehicle each month which will improve our customer service. 

When will this project take place?

• This project will be starting November 2024 until the end of February 2025.

What can I expect when my register is replaced?

• Generally, registers will be replaced during standard working hours which are Monday-Friday from 7:00 am to 5:00 pm. However, there will be some weekends being worked as well. On the day your register is replaced, it will be very quick and without any disruption of service. You do not need to be home when your register is being replaced.​​​

• A hired contractor, Five Oaks, will pull up to the meter box, change the register, they will take pictures of the meter box when starting the service order and completing the service order.

• The contractor, Five Oaks, will be in bright yellow vest but they will not be in Carroll's Creek Water Authority Utility Truck - do not be alarmed.

How will I be able to access my water usage information and be sent alerts?

• This project includes developing a customer portal to access your water usage information and to send you alerts on high usage for potential leaks. This platform will be released once project is complete and more detailed information will be available.​ This portal WILL NOT be released until the entire project is complete.

Will Carroll's Creek Water Authority raise water rates to pay for this new AMI system?

• No. The AMI system is a budget neutral project.​

Will my water bill go up?

• Possibly. Older meters tend to lose accuracy as they age and therefore do not measure all the water going through them. The new water meter will accurately measure the water that you use. All new meters are tested prior to delivery by the manufacturer to ensure they register properly.

Does my register have to be replaced?

• Yes. All registers will be changed and customers can not choose to remain on the older manual reading system.